All purchase orders must be signed and on customer’s PO form or letterhead. The PO must contain the following flowing information: name; address; telephone number; fax number; email; item description; item #; quantity; pricing; color; imprint colors; shipping requirements; ship date; date required; ship to address; and any other applicable information.
All cancellations must be made in writing. No verbal cancellations will be accepted. Some orders may not be canceled. Customer is responsible for any incurred cost such as: set-up, printing, proofs, artwork, screens, packaging and restocking fees.
Changes to PO’s must be in writing and signed off by customer before any changes will become effective. All changes must be approved by the factory before changes become effective. If customer does not receive a confirmation of the change, the change has either not been received or accepted by the factory.
Rush service is available. Please call or email for details. Normal production time is 1-3 weeks.
Paper proofs are supplied at no additional charge. For best results, artwork should be supplied in camera ready format or any electronic format (email, CD) and must be at least 300dpi. Adobe Illustrator “ai” or “eps” files are acceptable. Also acceptable are photo files such as jpeg; tiff or psd. Manipulation of photo files is not offered as a service.
Art charges fees of $65 will be applied for any changes to the artwork. Minor changes such as re-creations, clean up, copy or text changes will be billed at $40.00 per hour.
All orders must be accompanied with an art approval before the order is sent to the factory for production. If art approvals are delayed, this may delay the production schedule. Delayed art approval can result in additional rush charges and/or expedited freight charges may be charges at Customer’s expense.
Customer is responsible for all shipping charges. Shipping instructions, shipping method, ship to address and delivery date must accompany all PO’s to endure correct shipping and delivery. If the PO fails to provide the correct ship to address, all orders will be shipped to the Distributor’s address at the Distributor’s cost.
The factory reserves the right to either overship or undership up to 5% and invoice accordingly.
Screen charges are $58 and include a one-color print. Please call or email for quote for availibilty of second-side printing and running charges.
All prices include one color-one side imprint. Additional colors are available on most products. Please call or email for quote.
Co-op programs are available. Please call factory for details.
Prices are subject to change without notice.
Please call to check inventory status.
Production time is normally 1-3 weeks depending on current inventory.
Credit terms must be established prior to the beginning of production of the
first order or credit card payment made by Visa or MasterCard to expedite production.